Delivery, Cancellation and Return Policy

Delivery Policy – Products

Proof of Delivery: Customers are required to keep the proof of delivery receipt, which must be signed or confirmed by the registered customer, to ensure the successful delivery of the product.

Shipping Process:

• Our products are carefully packaged to meet high-quality standards and shipped through our trusted courier partners.
• Delivery Fees: All deliveries are free of charge.
• Delivery Time:
  • Local Deliveries: Typically within 1-3 business days.
  • International Deliveries: Delivery times vary based on the destination but generally range from 7-14 business days.

Payment Confirmation – Services:

• Customers will receive payment confirmation through email or SMS immediately after the transaction is processed. Please ensure that your email address and phone number are updated in our records.
• The payment confirmation message will typically reach the customer within 24 hours of making the payment.

Refund Policy

Refunds:

• We accept returns within 10 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.
• Refunds will be credited back to the original mode of payment and will be processed within 7 to 10 business days, depending on the issuing bank of the credit card.

Conditions for Return/Refund:

• Refunds or exchanges are allowed under the following conditions:
  • The wrong product was sent by the merchant.
  • The product is defective.
  • The product was damaged during shipping.
  • The product is tampered with.
• To initiate a return or exchange, please contact our customer service team with your order number, details of the issue, and evidence (such as photos) of the product condition.

No Refund Policy:

• If certain products are not eligible for a refund, this will be clearly communicated on our product pages before the purchase decision is made, to prevent misunderstanding and disputes.

Cancellation Policy:

• Orders can be cancelled within 24 hours of placing the order. Please contact our customer service team to request a cancellation. Cancellations made after the product has been shipped will not be eligible for a refund.

Merchant Responsibilities:

• We are committed to providing clear and concise information regarding our return, refund, and cancellation policies on our website to inform our customers of their rights and responsibilities.

Please review our Delivery and Return Policy regularly to stay informed of any changes. Your satisfaction is our top priority, and we strive to ensure a smooth and satisfactory shopping experience.